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OFFRES SPECIALES PACK DE NOEL - CLIQUEZ ICI POUR EN PROFITER
FR - EN

TERMS OF SALES END-USERS

1 : TERMS AND CONDITIONS

The Divacore web shop and its subdivisions are operated by Divacore SARL (FR54 533 973 665). The terms and conditions below regulate the use of and sales carried out on the Divacore web shop located on web address www.divacore.com. You have to be over 18 years of age or have your custodian’s permission to shop at www.divacore.com. A product purchase assume acceptance of our terms and conditions. The purchase is considered carried out in full as soon as your purchase is confirmed on your screen. All frauds will be reported to the police. Divacore.com follows French law recommendation in case of a dispute.

2 : PRIVACY

Your privacy is important to us. Your personal information will only be used within Divacore and by those third parties engaged by us to assist in providing services, information and products to you. Divacore does not sell, rent, assign or give your information to any third party other than the aforementioned. You are entitled to see the personal information stored upon request. If you have any questions regarding data security, or wish to change any personal information provided to us, please e-mail support@divacore.com.

3 : SECURITY

For the safety of your personal information Divacore uses SSL Certificates to encrypt information passed to and from the website during the payment session. When placing an order you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser window when SSL is activated.

The Divacore web site cookies in order to improve the experience when browsing and using the website.

The cookie identifies your computer and allows the site to remember your personal settings. The Divacore web shop will not operate properly when cookies are disabled in your web browser.

4 : PRICES

All prices in the Divacore web shop are stated in EUR and include VAT (currently 20%). Divacore reserve the right to adjust pricing without further notice. The current shipping cost is stated below the pricing in the checkout. VAT currently 20% will be charged to all purchases within the European Union. For purchases outside the European Union the customer is responsible for any customs charges that might be applicable. French VAT 20% % is included in the displayed price but will be reduced to Tax Free in checkout. Divacore is not responsible for any typographical errors or inaccuracies on this website.

5 : PAYMENT METHODS

Divacore.com accepts payment by VISA / MasterCard. The payment will be charged in full to your account at the time of order dispatch. Credit card payments are made through our partner CM-CIC, one of the largest company for online payments, thus all transactions are encrypted and 100% secure.

We also offer payment through PayPal. Divacore cannot be held responsible for any charges PayPal might add to your account.

6 : DELIVERIES

All products are subject of availability and are available for immediate delivery unless otherwise stated in writing.
For international deliveries we advise you to ship to your day-time address as our delivery hours are 9am to 5pm.

Standard time of delivery is three days within France and five to seven business days for international orders. During peak season deliveries might be slightly delayed, which will be communicated by e-mail at the time of order placement. Your order will be delivered to your local delivery hub and will be notified via SMS or mail. Remote locations and goods delivered by carrier deliveries will take an extra day.

Goods must be picked up within two weeks of notification after which the goods will automatically be sent back to Divacore.com. Uncollected goods will result in a 5€ charge. Please note that goods you wish to return still need to be collected to avoid extra charges.

The shipping charge will be added to your order and clearly visible on your receipt.

Divacore will not be covering additional charges related to import such as import tax.

7 : RETURNS AND REFUNDS

We hope you will love your new purchase as much as we do, but if you change your mind you have 14 days to return your goods. Should the product have been sent to you by mistake or you receive a product you did not order, Divacore.com will pay the shipping charge.


Keep in mind when returning goods:
- The customer will pay all shipping charges related to the return.
- The product has to be unused and the original packaging and tags have to be attached.
- A copy of the original receipt has to be attached.

Returns where above specifications have not been fulfilled will be sent back and related charges will be charged to your account.

How to return:
Send the product along with a copy of the original receipt to the address stated below. You will be reimbursed when the goods has been received and handled, although no more than 10 days after making your return.

Return Address:

DIVACORE SARL
Attn: Divacore webshop
20 rue Saint Jean
57000 Metz
France

Email address: support@divacore.com

8 : CLAIMS/FAULTY PRODUCTS

If you receive a damaged or otherwise faulty product you are entitled to exchange the product for a similar one or if no longer available receive a refund for the cost of your purchase. All claims will be processed within 30 days of receiving the faulty product. Divacore.com handles all returns according to French law.

Please note that if you chose to pay by invoice, you will still have to pay the invoice on time and in full. You will be reimbursed when we have processed your return.

9 : ASSORTMENT

Divacore is not responsible for any typographical errors or inaccuracies on this website. Divacore.com cannot guarantee that all product images exactly reproduce the actual colour of the products. We do our best to present the products as realistic as possible, however the colour settings may differ on different computers and thus affect the colour shown on your screen. Clothes might have been pinned to fit the model. Divacore have the right to change the assortment without further notice and have the right to remove items before you place your order.

10 : CONTACT US

E-mail support@divacore.com and we'll do our best to reply to your queries within one hour during business hours. Or you can phone us on +33 3 87 15 36 93 business days between 9.00-12.00 CET.